The Feedback from A loyalty Topper customer – UniWigs Complaints

Recently ,we received a long email from one of our loyalty return customer that she had a problem with her latest order , here what she wrote :

Hello Uniwigs,
I hope you are well. I recently received my latest order (placed on June 2/17 ref #100034488) of a Point Synthetic Mono Topper and the 6 x 6 Junie Straight Remy Human Hair topper (18”).

I am a loyal shopper on your site and already own a Junie topper as well as many others. I was, however, i am a little disappointed in this latest Junie topper. I ordered the regular density, as I usually do, because I didn’t have a problem with the others, but this one, actually is obvious thin on the top. And where this topper is thin, so is my own hair, Can this still be returned?
I have not had a problem with your products up until now. I’m including photos of the topper for you to see what I mean. I tried to hold it up to a bright background so you could get a sense of how sparse the hair on this piece really is.
Thank you so much for your attention to this matter.

uniwigs june penny
uniwigs june penny

After getting this email , we immediately started a meeting with the manufacture to check the pic which she sent , and investigated with the company for where was the problem , to cut the worry , the customer service replied her email immediately as below :

Dear XXX
First, we are sorry for this problem . and we have investigated within the company for the Junie toppers of your order .
Please advise if you have cut the lace of it , and we would like offer you a free exchange for the inconvenience .
We were always put the loyal customer’s order at the most important place , so we will take this problem seriously and make the improvement .
Thank you so much for your feedback and trust of our company .
Sincerely
Customer service center

The next day , we got the the email from this customer that she already cut the lace , which means it is no longer available for exchange anymore according to the return policy .
although we can not exchange for her , we can offer her a free repairment to make a better density . so the customer service wrote her a email to tell her , and here is what she replied:

Hi Uniwigs
This works for me. I really appreciate it!
Do I have to print out a return slip from your website? Is that how I do that?
Thanks so much!
xxx

All of the products were checked very seriously before shipping , but since this is a totally hand-made product , so it has difference between each other , we would like to express our thanks to those customer who can understand us and support us like always .

UniWigs will do better with your feedback , the product she bought has been upgraded at the density after getting her feedback . and we hope more and more customer will love our product .

How to deal with hair loss, special for thin hair

Care Actively for your Hair. How you brush your hair can have a big impact on the condition of your hair. Go for a soft brush made from natural fibres, and don’t brush from the top down, but from the underside out. Be as gentle as you can and don’t pull too hard.

UniWigs June Penny
UniWigs June Penny

Many individuals feel more secure and confident when wearing something to cover up their hair loss. Women and men without hair can often feel vulnerable and uncomfortable when in public. Wearing a hat, scarf or other head covering can help disguise hair loss and provide an emotional sense of security and the feeling of replacing something that has been lost, as well as restore confidence.

June Penny
June Penny

Consider Shopping for Hair Topper. Many individuals experiencing hair loss find that hair topper helps them to feel more secure and confident during a time when their confidence may be less than normal. With so many styles and colors to choose from, it is possible to find a hair topper that closely resembles your hairstyle prior to your hair loss. When you purchase a Human Hair Topper, the most important things you need to pay attention to is the Color and Base Size of the topper. The Hair Color of the topper should match your own bio hair color. And the Base size should be large enough to color the area of your thinning hair.

To see the video How to measure Base Size of the Topper – click here

How I wash ALL my Toppers from UniWigs.com

‘in this Video I show you how I wash and condition ALL my toppers! I never realized how many I have.. I’m addicted!! ” — Said June Penny

To be honest, these toppers are worth the money. I have bought 2 of the regular claire toppers and just bought the claire silk topper. They really do hold up well and last along time. My original claire I bought over a year ago and it still looks new. And mine are the 1B like Junes. And you deserve to pamper yourself sometimes and with the toppers it really does make a difference!! — machelle hilst

2 New Curly Toppers!!! by June Penny ft. UNIWIGS.COM

UniWigs has new arrival wigs and hair pieces every month, what we want to do is produce and update every single piece for women who need wigs and hairpieces, for girls who love fashion want to be the fashion leader in the world. We will try our best to offer the chic and high quality wigs for our customers. You may have saw we updated new design trendy wigs many times, on this blog, our website and even on our official Instagram @uniwigs, today, it’s the turn of hair toppers.

June Penny shared 2 of the new arrival curly toppers in the video, if you want to see more, check here: http://www.uniwigs.com/tag/hair-pieces-New-Arrivals

How to sew clips into topper by June Penny

I show you how to sew in clips into your Uniwig closure.. BUT remember UNIWIGS will sew in the clips for you for an additional $5.00. please check out my June Penny Collection and there you will find AMAZING discount codes and you will also earn Loyalty points (uniwigs $$) towards your next purchase. the topper I am wearing in this video is the 5×5 lace middle part topper you can find it on the link below: http://www.uniwigs.com/top-hairpieces/40619-8-24-natural-straight-brazilian-remy-human-hair-three-part-lace-frontal-5×5.html

said by June Penny

Thanks for June’s share and how to tips for women who have question about how to sew clips into topper, you can find more tips for hair toppers and closure on her Youtube channel named @june penny

UniWigs June Penny: New size, New Color Topper is Coming

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upgrade-junie-6×6-straight-remy-human-hair-lace-closure

Have you been looking for a topper that is shaped to fit your crown and offers more coverage and higher density? Look no further, our upgraded Junie Lace Closure will meet all your needs and more!

UniWigs has created a 6×6 Topper with our New Platinum-Fit Lace Closure that perfectly conforms to the shape of your crown. Offered in 3 density options, you’ll always have the perfect level of coverage.

The lace closure is easy to install and allows for free parting. Top quality Remy hair with cuticle aligned to prevent tangling and shedding problems.

Junie topper is UniWigs’ exclusive size. You can apply them with liquid/tape adhesive or weaving thread. They are so undetectable that no one will ever know it is not your natural hair.

Find more new update hair topper by click http://m.uniwigs.com/116-top-hairpieces

Uniwigs June Penny: Hair Topper Collection New Arrival

Uniwigs June Penny
Uniwigs June Penny
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All inspired by our dear customer, Uniwigs launched 2016 new hair topper collection. Made of remy human hair of high quality, the toppers are super natural and comfortable. The best choice for those with thin hair or hair loss sufferers!

Just click the picture you interesting and find the wig you need.